Privacy Policy

Who we are

ASC Business Solutions is responsible for the personal information collected through this website. If you have a question about how your information is handled, please contact us at mike.ellinas@ascbusiness-solutions.co.uk.

ASC Business Solutions provides business and residential solutions including energy, solar, telecommunications, connectivity and related services.

Information we collect

When you submit an enquiry through our website, we may collect your full name, company name, email address, telephone number and the details of your enquiry.

We may also receive information that you choose to provide when you contact us by telephone, email or through other direct communication.

How we use your information

We use enquiry information to respond to your request, discuss your requirements, provide information or quotations, arrange follow-up contact and, where you choose to proceed, provide or coordinate the services you request.

We only use personal information for purposes connected with the enquiry or ongoing customer relationship, or where we have another lawful reason to do so.

Lawful basis

Depending on the circumstances, we may process personal information because it is necessary to take steps at your request before entering into a contract, because it is necessary for the performance of a contract, because we have a legitimate interest in responding to and managing business enquiries, or where another lawful basis applies.

How information is stored and protected

Website enquiries are stored in our enquiry management system so that we can manage and respond to requests. Information may also be processed by service providers that support the operation of our website and communications.

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure. No method of transmitting or storing information can be guaranteed to be completely secure.

Sharing information

We do not sell personal information. Where necessary to respond to an enquiry or provide a requested service, information may be shared with relevant suppliers, service providers or other organisations involved in delivering the service, where there is a legitimate reason to do so.

We may also use specialist technology and communications providers to operate the website, store enquiry information and deliver business communications. Such providers only receive information needed for the service they provide.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including managing an enquiry, providing services, maintaining appropriate business records and dealing with any queries or legal obligations.

Retention periods can vary depending on the nature of the enquiry and any resulting customer relationship.

Your rights

Under UK data protection law, you may have rights including requesting access to your personal information, asking for inaccurate information to be corrected, requesting erasure in certain circumstances, restricting processing in certain circumstances, objecting to certain processing and requesting data portability where applicable.

To exercise a relevant right or ask a privacy question, contact ASC Business Solutions at mike.ellinas@ascbusiness-solutions.co.uk. We may need to verify your identity before responding to a request.

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner's Office (ICO). Further information is available from the ICO at https://ico.org.uk/.

Cookies and similar technologies

This website may use cookies or similar technologies that are necessary for the website to operate and may use other technologies for functionality or measurement where applicable. Please see our Cookie Policy for further information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal obligations. The latest version will be published on this page with its update date.

Contact us

For privacy questions or requests, please email mike.ellinas@ascbusiness-solutions.co.uk or call 0203 668 2112.